General Terms and Conditions (GTC)
crewtax.eu — a trade name of Aerlon OÜ (Estonia)
Operator / Consultant: Aerlon OÜ (trading as “crewtax”)
Registry code: 17321794
Registered office: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia
Email: office@crewtax.eu
Nature of services: Administrative execution only. We are not tax advisors or lawyers and do not prepare annual tax returns. We prepare and submit paperwork, liaise with authorities, and manage follow-ups.
Version: 08 October 2025
1. General Provisions / Scope
1.1 These GTC apply to all legal transactions between the Client (“Client”) and Aerlon OÜ (“Consultant”). The version valid at the time of contract conclusion applies.
1.2 These GTC also govern future engagements, even if not expressly referenced.
1.3 Client T&Cs are inapplicable unless expressly accepted in writing by the Consultant.
1.4 If any provision is invalid/unenforceable, the remainder stays effective. The invalid term is replaced by a valid one closest to the original intent and purpose.
2. Scope of Assignment / Substitution
2.1 The specific scope is defined in onboarding correspondence (e.g., email) and/or order confirmation/PoA for the relevant matter/year(s).
2.2 The Consultant may engage third parties (processors/subcontractors) to perform tasks in whole or part. Payment of such third parties is by the Consultant; no contractual relationship arises between them and the Client.
2.3 The Client shall not directly engage persons/companies used by the Consultant for identical/similar services during the mandate and for three (3) years after, without the Consultant’s written consent.
3. Client Cooperation / Information
3.1 The Client will ensure timely provision of complete and accurate information, documents, and confirmations required to perform the assignment (e.g., payslips, year-end statements, employer workday confirmations/“Section 8”, residency certificates, ID data, IBAN).
3.2 The Client shall promptly inform the Consultant of facts that may affect the assignment (e.g., changed residence, employer/base changes, filings already made).
3.3 Where the Client has a tax advisor, the Client will facilitate transfer of the relevant PDFs/returns to the Consultant for forwarding with the administrative request.
3.4 The Client confirms they have the right to share all documents supplied and that such documents are genuine and complete.
4. Independence and Loyalty
4.1 The parties owe each other loyalty and fair dealing.
4.2 The Client shall take no action that endangers the independence of the Consultant or its personnel/subcontractors.
5. Reporting and Execution
5.1 The Consultant informs the Client about material progress upon reasonable request and at key milestones (e.g., pre-submission created; PDF generated; dispatch by registered mail/fax; authority correspondence).
5.2 The Consultant is free to determine place/time/method of work and may operate remotely.
6. Intellectual Property
6.1 All IP in methods, templates, request texts, filings, reports, analyses, forms, and other materials created or supplied by the Consultant (or its personnel/subcontractors) remains with the Consultant. The Client receives a non-exclusive licence to use them solely for the agreed purpose and mandate.
6.2 The Client shall not reproduce, disclose, or distribute the Consultant’s proprietary request texts/templates. The Consultant submits in the Client’s name.
6.3 Breach entitles the Consultant to immediate termination and to seek injunctive relief and/or damages.
7. Warranty
7.1 The Consultant will remedy material inaccuracies/defects in its deliverables discovered within the applicable statutory period where feasible.
7.2 No assurance is given as to authority timelines or outcomes; decisions rest with the competent authorities.
8. Liability / Damages
8.1 To the maximum extent permitted by applicable law, the Consultant is liable for Client damages only in cases of intent or gross negligence.
8.2 The Consultant’s total aggregate liability, whether in contract, tort (including negligence), statute, or otherwise, is capped at the fees paid by the Client for the relevant mandate/year.
8.3 The Consultant is not liable for indirect or consequential losses (incl. loss of profits/opportunities, tax liabilities, penalties, interest), authority delays/decisions, or changes in law/treaty/administrative practice after performance.
8.4 The Client must mitigate loss and is responsible for consequences of incomplete/inaccurate information or missing signatures/stamps/confirmations.
8.5 Nothing limits liability where such limitation is prohibited by law (e.g., wilful misconduct).
8.6 Claims must be brought within six (6) months from the Client’s knowledge of the claim and party, and in any event within three (3) years from the event giving rise to the claim, unless mandatory law provides otherwise.
9. Force Majeure
9.1 The Consultant is not liable for delay/failure caused by events beyond reasonable control (e.g., strikes, outages, postal/fax disruptions, pandemics, acts of government).
9.2 Time for performance is extended by the duration of such event.
10. Confidentiality & Data Protection
10.1 The Consultant keeps Client information confidential, except as required to perform the mandate or by law.
10.2 Confidentiality extends beyond the end of the contract.
10.3 The Client authorises processing of personal data necessary to perform the assignment. Data protection is governed by our Privacy Policy (GDPR controller: Aerlon OÜ).
11. Fees, Costs, and Payment
11.1 All fees are due upfront (per year/mandate) as indicated on crewtax.eu or in onboarding correspondence. Work begins after receipt of payment and the signed PoA (if required).
11.2 Fees cover the defined administrative scope. Out-of-pocket expenses (e.g., registered mail/courier, certified copies, translations) are additional and billed at cost.
11.3 Prices are shown without VAT. If VAT becomes applicable, it will be added to invoices in accordance with law.
11.4 If the Client cancels or fails to cooperate (e.g., does not provide documents/signatures/stamps), the Consultant may close the case; fees already paid are non-refundable once work has started (e.g., pre-submission prepared / official PDF generated / dispatch arranged).
12. Electronic Invoicing & Communications
12.1 The Client agrees to electronic invoices and communications (email acceptable for notices and deliverables).
12.2 Proof of sending (e.g., PDF emailed, registered mail receipt, fax confirmation) constitutes delivery.
13. Term and Termination
13.1 The contract ends upon completion of the agreed administrative steps for the specified year(s), unless otherwise agreed.
13.2 Either party may terminate for good cause without notice (e.g., material breach, non-payment, abuse).
13.3 Termination does not affect accrued rights or obligations.
14. Consumer Information / Right of Withdrawal (EU)
14.1 If you are a consumer (EU/EEA), you generally have a 14-day right to withdraw from a distance contract without giving reasons.
14.2 You may request immediate performance. If you do, you acknowledge that you lose your right to withdraw once the service is fully performed. If you withdraw after we have started but before completion, you must pay for the portion already performed (pro-rata).
14.3 To exercise the right to withdraw within 14 days, notify us at office@crewtax.eu with a clear statement.
14.4 This clause applies only where mandatory consumer rules grant such rights; business clients and certain cases may not be eligible.
15. Online Dispute Resolution (ODR)
15.1 EU consumers may use the European Commission’s ODR platform: https://ec.europa.eu/consumers/odr/. We are not obliged to participate in dispute resolution before a consumer ADR body unless mandated by law.
16. Assignment and Third-Party Rights
16.1 The Client may not assign or transfer rights/obligations without the Consultant’s prior written consent.
16.2 The Consultant may assign or subcontract its rights/obligations.
16.3 No third party has rights to enforce these GTC (no third-party beneficiaries).
17. Governing Law, Jurisdiction, and Language
17.1 These GTC and non-contractual obligations arising out of or in connection with them are governed by the laws of Estonia.
17.2 The courts of Estonia shall have jurisdiction. Consumers retain any mandatory protections of their habitual residence.
17.3 The governing language of these GTC is English.
18. Entire Agreement and Changes
18.1 These GTC together with the onboarding correspondence/order confirmation constitute the entire agreement for the mandate/year(s) concerned and supersede prior discussions.
18.2 We may update these GTC for future orders; the version at the time of order applies to that mandate.
18.3 Amendments for a current mandate require written agreement (email suffices).
19. Final Provisions
19.1 The parties confirm that information provided is true and will promptly notify changes.
19.2 No waiver of rights is effective unless in writing; a delay or single exercise is not a waiver.
19.3 If mediation is agreed by the parties, it will be without prejudice to court rights. Each party bears its own costs unless otherwise agreed.